Refund & Cancellation Policy

Last updated: September 11, 2026

This Refund & Cancellation Policy explains how subscription cancellations and refunds work on RetroifyMe (retroifyme.com), operated by Quantum4U Lab Pvt. Ltd. It should be read together with our Terms & Conditions.

Plans & Billing

• RetroifyMe offers a Free plan and paid Weekly, Monthly, and Yearly subscription plans, each with its own daily usage limit.
• Paid plans are billed in advance for each billing period and renew automatically unless cancelled before the renewal date.
• Moving to a higher plan charges you immediately; if you still have time left on your current paid plan, that charge is prorated: you're charged only for the difference in value for the days remaining in your current billing period, not the new plan's full price.

Cancelling or Downgrading Your Subscription

• You can cancel or downgrade your subscription at any time from the Billing page, or by emailing support@retroifyme.com.
• Cancelling or downgrading never charges you and never refunds you for time already paid for. Instead, you keep your current plan's access until the end of the period you already paid for, and the downgrade (or move to the Free plan, for a cancellation) takes effect automatically once that period ends.
• We do not provide prorated refunds for the unused portion of an active billing period, except where required by law.

Refund Eligibility

You're generally eligible for a refund if:

• You were charged but your plan was not upgraded due to a technical error, and the issue wasn't resolved automatically.
• You request a refund within 7 days of your first paid-plan purchase, and have not made any tool requests since upgrading.
• You were charged more than once for the same order (duplicate charge).

Refund requests are reviewed on a case-by-case basis, and we may ask for reasonable proof (e.g. payment reference, screenshots).

Non-Refundable Situations

• Subscription periods where you have already made at least one tool request since upgrading.
• Subscription renewal charges, once the new billing period has started and the plan's features have been accessed.
• Dissatisfaction with the subjective style, likeness, or artistic quality of an AI-generated output, where the Service otherwise functioned as intended.
• Accounts suspended or terminated for violating our Terms & Conditions.

The Free Plan

RetroifyMe's Free plan is always free. No charge ever occurs on it, so nothing in this Refund Policy applies until you actually upgrade to a paid plan.

How to Request a Refund

Email support@retroifyme.com with the subject line "Refund Request", including:

• The email address associated with your RetroifyMe account.
• Your transaction ID or payment reference (shown in your Razorpay receipt).
• A brief reason for your request.

Processing Time

• We review refund requests within 5 business days of receipt.
• Approved refunds are issued to your original payment method within 5–7 business days, though your bank or Razorpay may take longer to reflect the credit.

Chargebacks & Disputes

If you believe you were charged in error, please contact us at support@retroifyme.com before filing a chargeback with your bank or card issuer, so we can resolve the issue directly. Chargebacks filed without first contacting us, or found to be unwarranted, may result in suspension of your account.

Changes to This Policy

We may update this Policy from time to time; changes take effect once posted on this page. Material changes will be communicated to registered users by email or in-app notice.

Contact Us

Quantum4U Lab Pvt. Ltd.
Email: support@retroifyme.com
Website: retroifyme.com